目 录
：员工分层培训设计···································4
1.1、根据员工工作内容以及需求进行员工的分层：·············· 4
1.1.1、岗位分布以及岗位工作特点：··························4
1.1.2、不同岗位需求状况分析：·······························9
1.1.3、根据岗位不同进行培训分层设计：······················10
1.2、培训体系设立以及框架： ······························10
1.2.1、培训体系的原则和目标：······························10
1.2.2、整体培训体系： ·································10
第二章：不同层级员工培训内容以及培训管理··················11
2.1、新员工入培训：·······································11
2.2、一线员工培训体系：····································12
2.2.1、服务工作培训内容：··································12
2.2.2、 营销工作培训内容：·································12
2.3、基层管理培训： ···································· 12
第三章：培训工作组织实施与效果评估：·······················14
3.1、培训工作组织与实施：··································16
3.2、培训工作考核与效果评估：·····························17
结束语及答谢辞···········································19
参考文献·················································20
内 容 摘 要
本文重点是对公司新的培训模式——分层式培训的讨论，第一部分重点是对公司的岗位以及工作内容以及不同岗位对培训需求的分析，通过对营销中心岗位、员工能力分析，寻找分层培训的基础理论框架；第二部分重点论述了不同层级的岗位、员工的具体的培训内容，包括内训师的管理以及对奖励式培训的探讨。报告的第三部分，主要是对培训体系体的讨论，重点介绍了培训的组织、管理以及培训的效果评估等相关的内容。
关键词：分层、框架、评估
