文档字数：6203
摘 要
随着经济全球化，各国经济纷纷向第三产业发展，酒店业成为第三产业的重要部分。近年来，中国的酒店业取得了一定的成就，但是在管理上也存在许多问题。而作为中国酒店中的一个新型种类---度假型的三星级酒店，七曲山大酒店经过三年的发展，取得了一些成绩，但同时也有不足。本论文通过认真分析七曲山大酒店存在的主观和客观方面的弊端，针对客房部，餐饮部，和人力资源等部门中存在的问题，提出相应措施，以提高酒店的管理。
关键词
七曲山大酒店; 酒店管理; 弊端; 措施
Contents
Abstract I
Key Words I
摘 要 II
关键词 II
Introduction 1
I. Background of Qiqushan Hotel 2
A. Geographical Location 2
B. Characteristics of Qiqushan Hotel 2
II. Abuses in Qiqushan Hotel 3
A. The Objective Problems in Qiqushan Hotel 3
B. The Subjective Problem in Qiqushan Hotel 4
III. Measures to Improve Hotel Management 5
A. Rooms Department 5
B. The Food and Beverage Department in Hotel 8
C. The Public and Relations Department 10
D. Human Resources in the Hotel 12
Conclusion 14
Acknowledgements 15
Bibliography 16
Abstract
With the economic globalization, the tertiary industry has been developed rapidly, the hotel is an important part of the tertiary industry. In recent years, the hotel management has made some progress in China, but there are still problems in this aspect. The Qiqushan hotel, which is a typical one in Sichuan Province , is a three-star hotel for vacation. Though the Qiqushan hotel has make lots of achievements after the three years development, some problems in managements still exist. This paper analyzes its abuses in the managements involving in two aspects of subjective and objective, and the same time, some measures should be taken to improve the hotel management such as promoting the rate of accommodating in rooms department, improving service quality in food and beverage department, and forming proper employee management model in human resources department.
Key Words
Qiqushan hotel; hotel management; abuse; measures
