小微企业基层员工培训策略研究—以M公司为例

小微企业由于发展历程较短且发展规模有限，经营管理仍存在一些列问题，人力资源管理问题是其中的一项重要问题。小微企业想要提高员工职业技能和综合素养，进行员工培训尤其是新员工培训已成为必由之路。M公司是一家经营未满两年的小微型酒店。本文在分析M公司培训现状的基础上，结合M公司员工培训满意度的相关数据，对该酒店员工培训的有效性进行了分析。发现了M公司员工培训存在以下问题，其一是培训组织体系不完善，其二是培训课程体系不科学，其三是培训支撑体系不到位，其四培训师资体系落后。作者结合M公司实际情况以及酒店行业的发展形势，提出了调整策略，主要有：优化培训组织体系，更新培训课程体系，构建培训支撑体系，强化培训师资体系建设。

关键词：小微企业；员工培训；酒店；培训策略

ABSTRACT

Due to the short development history and limited development scale of small and micro enterprises, there are still a series of problems in operation and management, among which human resource management is an important issue. Small and micro enterprises want to improve the professional skills and comprehensive quality of employees, and it has become the only way for small and micro enterprises to carry out staff training, especially for new employees. M company is a small micro hotel with less than two years of operation. In this paper, based on the analysis of M company's training status, combined with the relevant data of M company's employee training satisfaction, the effectiveness of the hotel's staff training is analyzed. The following problems have been found in the staff training of M company. One is that the training organization system is not perfect; the second is the unscientific training curriculum system; the third is that the training support system is not in place; the fourth is that the training teacher system is backward. Combining with the actual situation of M company and the development situation of hotel industry, the author puts forward the adjustment strategies, mainly including optimizing the training organization system, updating the training curriculum system, constructing the training support system, and strengthening the construction of the training teacher system.

Key words:Small and micro enterprises; staff training; hotel; training strategy

目录

一、 绪论1

（一） 研究背景1

（二） 研究意义1

（三） 研究方法1

（四） 国内外研究综述1

二、 相关概念综述3

（一） 培训的概念3

（二） 员工培训体系3

（三） 小微企业的概念3

（四） 基层员工概念3

三、 M公司员工培训现状调查分析4

（一） 调查过程4

（二） 培训现状调查结果4

1． 培训组织体系方面4

2． 培训讲师体系方面5

3． 培训课程体系方面5

4． 培训支撑体系方面6

5． 员工满意度评价方面6

四、 M公司员工培训存在的问题8

（一） 培训组织体系不完善8

1． 培训策略不合适8

2． 培训需求调查缺乏针对性和规范性8

（二） 培训课程体系不科学8

（三） 评估支撑体系不到位8

1． 评估考核体系不完善8

2． 培训理念陈旧9

（四） 培训师资力量不足9

五、 改善M公司员工培训效果的对策10

（一） 优化培训组织体系10

1． 培训需求分析优化10

2． 调整现有的培训策略10

（二） 更新培训课程体系11

（三） 构建培训支撑体系11

1． 完善评估考核制度11

2． 引入新型培训理念11

（四） 强化培训师资体系建设12

结论13

参考文献